EuroBargain's Performance Problem

AC-EXS®

The Participant assumes the role of a Trainee Store Manager working for a major international retailer, EuroBargain, which has numerous hypermarkets across Europe. They are tasked with talking to a member of staff who has not been adequately fulfilling their duties and against whom a number of complaints have been lodged by both colleagues and customers. The Participant, having reviewed the complaints and background information about this staff member, must use their interpersonal and management skills in order to effectively address the performance issue.

• Code: IS-I-EPP
• Work environment: One 2 One
• Category: B - Graduate

Exercise Timings & Criteria