Key Account Meeting

AC-EXS®

The Participant is asked to play the part of an Account Manager for a supplier of paints and coatings, PX Paints. The Participant is scheduled to visit a customer who produces volume car components. There has been a quality failure with one of the products which threatens to disrupt what has previously been an excellent long-term relationship. The task is to deal with the complaints, discuss ways of avoiding a recurrence and build a better partnership for the future.

• Code: AR-E-KAM
• Work environment: One 2 One
• Category: D - Middle Management

Exercise Timings & Criteria