Wellbeing Unhappy End-User

AC-EXS®

The Participant assumes the role of a Trainee Manager working for a new public sector agency, the Wellbeing Agency. The Participant is required to meet with an end-user who wrote to complain about a negative experience they have had with the level and quality of information available from one of the information services maintained by the Agency. The Participant must address the issues raised by the end-user in order to protect the good reputation of the Agency.

• Code: IS-E-WUE
• Work environment: One 2 One
• Category: B - Graduate

Exercise Timings & Criteria